| RETURN
POLICY |
|
Returns
happen. Don’t worry, we understand. That’s why we have a 30 day return policy
(since customer received an order) for all products at Tartantoday. Here
are a few details if you’re making a return: |
|
| Full Refund, If you don't
receive your order or your item is not as described. |
| Please contact us and send a
photo of product - No need to return any items back to us. |
| Return/Exchange Policy Does
Not Apply to Products Purchases with a Discount Code or Free Items. |
|
| Items Damaged or Poor Quality |
| If an item is damaged or is
shipped with a poor-quality products, you must send us a photograph of the
poor-quality products or damaged area. Tartantoday will replace any items
damaged or poor-quality at no additional cost. |
| Wrong Product Shipped/Missing
Items |
| If we ship the wrong product
to you, send us a photo showing how the product differs from what was ordered
and we will replace or refund any such items at no additional cost. If there
are missing items in an order please tell us the items that are missing and
we will send the missing item. |
| Design Issues |
| If you have any other
complaint regarding the design printed on a product, please send us a photo.
Credits, refunds, or reprints will be issued at the sole discretion of
Tartantoday if the printed design differs substantially from the artwork that
was submitted. We will investigate every case and will work to provide a
resolution that satisfies you. |
| Package Returned To Sender |
| If a package is returned to
sender by the shipping courier, Tartantoday will reship the package to you
for free after an address verification is complete. All returned to sender
orders will be destroyed by the courier or charged Tartantoday for another custom
tax duties and another shipping fee once we confirmed to shipped it back to
our production facility. |
| If a package is returned to
the sender by the shipping courier for the second time, Tartantoday will
reship the package to you for a small fee that will be collected through
Paypal Payment Request. |
| Note: Tartantoday will not
refund returned packages to sender and reshipment times are the same as
regular orders. |
| Package Returned To Sender –
Missed Delivery Attempts |
| All missed delivery attempt
orders that got returned to Sender who received notification from Tartantoday
or from the carrier to contact them for a delivery arrangement will only be
compensated with 50% Refund Credit. You should also take the responsibility
of making follow ups for the delivery progress. |
|
| Package Returned To Sender –
Change Address |
| If a package is returned to
sender due to an Address Change and would like to reship the order to the new
Address, we will do it with a fee of 50% from the Order Cost. |
|
| Package Returned To Sender –
Wrong Address |
| If a package is returned to
sender due to wrong Address Information, 1 will not be held liable and
compensation will not be granted by any form. You should take the
responsibility over this matter as we allow an Order Modification within 24
Hours. |
|
| Lost Order – Wrong Address |
| Tartantoday will not refund
nor assume liability for orders that are lost due to incorrect Shipping
Address. |
|
| Used Items and Term Limits |
| Items in used condition are
not eligible for refunds or exchanges. New and unused items that have been
successfully received by customers within 30 days are eligible for exchanges
(if return, it is 7 days). Once 30 days have elapsed from the receipt of goods,
exchanges will no longer be accepted. |
|
| To return your product, you
should mail your product to: |
| Tartantoday |
| support@Tartantoday.com |
| 7 Coronation Road, Launchese,
London, United Kingdom, NW10 7PQ |
| Remember to take a picture of
the product you send us before packing, and send it to the email address
support@Tartantoday.com |
| Return Address & Form |
| If you are returning goods for
a refund please send them to: |
📍16911 Cranbrook Ave, Torrance, CA 90504
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| You will be responsible for
paying for your own shipping costs for returning your item. |
| We will refund the money to
the customer right after our Customer Service Team confirms that the
Return/Refund case for Customer is valid. |
|
| A full amount will be refunded
back to the Customer’s payment method that they have chosen to purchase the
item on our store.. After a few days, the amount will be reflected on
customer’s account. In general, the Return/Refund process would take 3-5 days
to complete. |
|
| PLEASE ATTENTION: |
| All products are made to
orders, and personalized products can not be returned due to their customized
elements unless there is an issue with the products quality. In this case,
please return it to us and we will either replace the product or give you a refund
- in this circumstance we will also refund you for the shipping cost.
|
