Taxes & Duties

Taxes & Duties

Please note that all import duties, taxes, customs fees, and charges are not included in the item price or shipping cost. These charges vary from country to country and are the responsibility of the recipient. We recommend contacting your local customs office for more details.

For orders shipped to the EU or Canada, we use Standard Shipping to help you reduce customs fee rates where possible.

If a package is returned due to unpaid customs fees, we will issue a refund minus the shipping cost and a 30% handling fee.

Contact & Office Info

United Kingdom

Company: HOI STUDIOS LTD

Address: PO Box 4385, 14862810, Cardiff, CF14 8LH, United Kingdom

Phone: +44 7458680779

Vietnam

Company: PNK GROUP COMPANY LIMITED

Address: Tầng 1, Trung tâm thương mại Faifo Lane, Số 2 Phan Văn Đáng, Phường Thạnh Mỹ Lợi, TP Thủ Đức, TP Hồ Chí Minh, Việt Nam

Tax ID: 0317304328

Fulfillment Center

5th Floor, No. 9 Chifeng Road, Licheng District, Quanzhou City, Fujian, 362000, China

Support

Support Time: Mon – Fri: 9 AM – 5 PM

Email: support@tartanlover.com

Note: Customers are responsible for ensuring compliance with their country’s import and customs regulations. We are not liable for delays or additional charges caused by customs clearance processes.