Shipping Policy

Shipping Policy

Processing Time

  • Apparel: 3–5 business days
  • Footwear: 5–10 business days
  • Home Decor: 5–10 business days
  • Accessories: 5–7 business days

Delivery Costs & Times

Region Options Fee (USD) Estimated Delivery

United States.
United Kingdom.

Australia.

Canada

 • Economy Shipping
• Standard Shipping + Insurance
• Expedited Shipping + Insurance (Apparel)
• Expedited Shipping + Insurance (Others)		 • $3.99
• $9.99
• $14.99
• $29.99		 • 15–20 days
• 15–20 days
• 7–15 days
• 7–15 days

Special Regions

  • Pacific Islands (e.g., Papua New Guinea, Fiji...): DHL only – 7–15 business days – ~$29.99
  • Hawaii, Guam, Alaska, American Samoa: DHL + Remote Fee – 7–15 business days – $14.99 + $15
  • UK, Germany, France, Italy, Spain, Canada: Yunfast – 14–18 business days – ~$4

Delivery to Australia

  • Crowded Areas: same rates/times as US
  • Remote Areas: additional fees apply for expedited shipping per region-specific logistics

Important Notes

  • Shipping charges vary by destination, item number, and method.
  • Delays beyond our control (such as customs) may extend delivery times.
  • Expedited shipping adds an extra $14.99 for remote regions in Australia; Australia Post may be suggested.
  • Single-address shipping only — split orders required for multiple destinations.
  • If your order hasn’t arrived within 45 days, contact us for a refund or replacement.

Contact & Support

United Kingdom

Company: CHIC HAVEN BOUTIQUE LIMITED

Address: 32 John Islip St, London, SW1P 4FF, United Kingdom

Phone: +44 7458680779

Vietnam

Company: PNK GROUP COMPANY LIMITED

Address: Tầng 1, Trung tâm thương mại Faifo Lane, Số 2 Phan Văn Đáng, P. Thạnh Mỹ Lợi, TP. Thủ Đức, TP. Hồ Chí Minh, Việt Nam

Tax ID: 0317304328

Fulfillment Center

5th Floor, No. 9 Chifeng Road, Licheng District, Quanzhou City, Fujian, 362000, China

Support

Support Time: Mon – Fri: 9 AM – 5 PM

Email: support@tartanlover.com